The Secret To Retaining All of Your Clients

Just a few short years ago, successful businesses treated their customers the way farmers treat their crops: They were impersonal, transactional relationships. They made sure there was enough water, they kept the weeds out, and when Thanksgiving came around, there were lots of yams to harvest.

Successful companies no longer get away with this kind of behavior.

Customers aren't yams. They need to be listened to, conversed with and treated as individuals.

Today, a much better way of thinking of your customers is like family. Here are three reasons why:

(1) Talk About Yourself Too Much, Your Family Ignores You. What happens if you go home, sit down in the kitchen and talk about your work for fifteen minutes? Chances are everybody else will move to the living room. They don't want a lecture, they want a conversation. The same idea goes for your customers. They don't want to hear about all your new products. They want to have a conversation about how you can help solve their problems.

(2) You Can't Buy a Family. Where did your family come from? It wasn't bought, it was built, probably over a long time. Advertising agencies may tell you they can sell you customers, but they actually give you vegetables. To get a customer, you have to build a relationship. You have follow them on Twitter, comment on their blog and listen to them. BE INVOLVED!

(3) You Should Eat Turkey With Your Family. Your family may be a lot of work, it may drive you nuts sometimes, but your life is better with them in it. You need to invest in your relationship with them. You need to go eat turkey -- or whatever it is you eat -- with them. If you treat them like vegetables, a commodity you tolerate every once in a while, you'll lose them. The same goes for your customers. Spend time with them, communicate with them, invest in relationships with them and they'll be around for a while.

The Printing Process: Die Cutting

Every morning this week, I’m running a series of guests posts about different printing methods – so if you’ve ever wondered why certain printing methods are best for certain kinds of designs (or cost more than others), this is for you!  You can read the previous installments covering digital printing, engraving, screen printing, letterpress printing with antique type, and foil stamping all right here.  Today, the talented team at Egg Press is here to talk about the technique known as die-cutting, which they use to produce unique shapes, edges, and message windows in greeting cards and other stationery design elements.

What is Die Cutting?

Die-cutting is a process used in many different industries to cut a thin flat material (in our case, paper) into a specific shape using a steel cutting die.  It can be used to punch out a decorative shape or pattern to incorporate within a larger piece, or it can be used to create the main shape of an object by cutting the entire sheet of paper in an distinct/designed way.  More simply put: for us it’s way of making a hole in paper in a desired shape using the same presses that we use for letterpress printing.

Like letterpress, a die-cut element draws attention to the 3D nature of paper and the character of the material itself.  We mostly use die-cutting as a feature – taking an industrial process and turning it into a design element.  As a letterpress print shop, here are some common ways we use die-cutting:

• to create die-cut windows for messages on greeting cards
• to create a unique shaped greeting card (examples include heart die-cuts, scallops, mini-paper sculptures)
• as a design element in one of our new wedding suites
• to create die-cut coasters, hang tags, and rounded corners on business cards for clients
• to make the boxes in which our cards are packaged

The Printing Process

The process of die-cutting is easy for us as letterpress printers, as the set-up is similar to letterpress printing.  Instead of a type-high printing plate we use a type high wood mounted steel cutting die.  The shape of the cutting die is often something we’ve designed and ordered from our local die-makers.  Instead of tympan paper and packing (used to control the impression when printing), we use a sheet of metal on the press bed giving the die a hard surface to cut against.

The first few steps are essentially the same as letterpress printing, although since we’re not using ink we’re always sure to remove the rollers from the press before we start.  We don’t want the dies to damage our rubber rollers!

Next, we attach metal plate/backing onto the press bed by locking the die into the chase and inserting the chase into the press.  Then we’re ready to turn on the press and make a cut.

Pop out the cut shape (paper is still taped to press bed).  Slide your mock-up proof underneath – align your mock up with the cut sample – hold in place.  Make any necessary adjustments, start cutting, and enjoy the confetti!

Tips + Advice

Though die-cutting can produce unique results, it’s not for every print job.  This is why it’s not very commonly used, and why it can be so distinctive.  A die-cut can add a decorative element or a functional component to a design.  For stationery or invitations, creating a die-cut silhouette for your suite may add interest and a vintage feel.  Using a small punch-out within the invitation as a motif can be a nice touch (in this case, a modern feel).  A functional die-cut might be something like a half-moon thumb hole on an open ended envelope, or a notch system in a folded piece.  There are many possibilities for die-cutting, but the medium has limitations.

Complicated shapes or patterns may not work (ask your printer or die-maker).  There is a minimum size for die-cut elements.  The maximum size of the die-cut will depend on the capability of the press you are using.

Paper can affect the outcome – this is something to consider when choosing your paper or choosing to use a die-cut element.  In our experience, thinner paper has less resistance and seems to cut more cleanly while thicker stock can yield mushy edges.  Cotton paper can leave a ragged edge.  Finally, when mailing something with a die-cut element it’s a good policy to mail it in an envelope for protection.  It might not be a good choice for a postcard mailer or rsvp card.

SOURCE: http://ohsobeautifulpaper.com/2012/01/the-printing-process-die-cutting/

If you're still with us, chances are die cutting would be an interesting choice for your company! Marketink can help you decide the best format for your materials. Give us a call to schedule your free 20 minute brainstorming session. 866-245-6723

Large Format Printing Ideas To Make Any Business POP!

It's the new year, you have your inventory ordered and staffing arranged, but have you given a thought to the visual experience that each customer will have when they enter your shop? Have you transformed your retail space to draw customers in and give them the complete experience—the ultimate, visual WOW? The holidays are over but during the season, we picked up a few tips that you can use all year long to spice up your businesses empty spaces. Here's a few tips to really make your store POP!:

Transform Window Spaces
Obviously the outside of your store is what visitors see first—whether it's your building architecture, the brand sign, or the window front. While the crowds of people are moving past your store, entice them to stop in and learn about your brand and products with irresistible window graphics and messaging! A vibrant, creative display covering your whole window can add an extra stream of people through your doors.

The Walls are Your Canvas!

Now that your window display has motivated passers-by to stop and and check out your wares, have you given any thought to livening up the store by adding color, graphics, or messaging to your walls? Probably not. Just think, that empty wall is your canvas to do with as you wish! Advertise sales! Or maybe just a colorful, patterned design to add some pizzaz to your place, and encourage patrons to linger a bit longer. Printed decals make it easy—no more paint cans, brushes, or stencils. NO MORE MESS! Your wall is your oyster… do whatever you wish to it and decorate it to your heart's content. Make it shine! It's all about the customer experience, and good design increases the chance that customers will return to your store.

Effectively Use Floor Space
When it comes to "floor space," you're probably thinking about the logistics regarding clothing racks and displays. While this is definitely important, you can also think of floor space as the empty area that is available for you to use to enhance your customer's experience. Perhaps you could use it to add color to your storefront, advertise holiday sales, or for way-finding around your store. One of my favorite examples of a brand effectively using floor space was L.L. Bean's floor graphics depicting a pond and trail. The trail led throughout the mall with a description that read "Follow me to L.L. Bean." With people's inherent reaction to following signs, floor graphics could be a valuable marketing tool for your store —an effective tactic for toy stores and other children's retailers.

Draw Attention to your signs using LED backlights

If you're looking for a way to make your storefront really SHINE compared the others on the strip, an LED backlit sign would do the trick. The light box remains installed on your storefront, while the bright, shiny banner can be changed whenever you want! Just think of the possibilities—your store could BEAM  and add a BRILLIANT aura to the location.

Use SkyBanner Systems to Utilize Ceiling Space

Use a SkyBanner system to shout out your latest sale or marketing promotion making your brand literally shout over the rest. There is also the potential to generate extra advertising revenue by letting the brands you carry advertise in your spaces. Put that empty ceiling space to work, whether it's through holiday greetings or advertisements. Either way, it's win-win for you!

Remember, these examples are holiday advertisements, but just because the holidays are over, doesn't mean you can't sell like it's the holidays all year round! Marketink is here to help you do just that. We offer plenty of large format printing options and are here to help you decide what's best for you. visit http://www.marketinkgroup.com for more information. 

USPS Direct Mail Promotions for 2014